Payment Protection Claims

Protection when it matters. We are here to help.

Payment Protection Claims

If you elected Payment Protection on your loan, you can start or manage your claim online through the TruStage claims portal. The claims process is designed to be simple, fast, and convenient, so you can get started from the comfort of your home.

What Type of Claim Can I File?

You may be able to file a claim for covered events such as:

Life

Terminal illness

Accidental dismemberment

Hospitalization

Family medical leave

Loss of life of a dependent

Disability

Involuntary unemployment

How to Start a Claim Online

Starting a Payment Protection claim is simple. You can begin the process online through the TruStage claims portal.

Start a New Claim

Begin your claim online in just a few minutes.

View Your Claim Status

Check the status of a claim you have already submitted.

Manage an Existing Claim

Access your claim information, review next steps, and manage your claim at any time.

Review FAQs & Benefit Details

Find helpful answers and benefit information related to your claim.

Need to File a Payment Protection Claim?

Submit a Payment Protection Claim

TruStage Claims Portal

Talk to a Loan Officer

Call 434.793.1278

What Else Can We Help You With

Insurance

Payment Protection allows members to protect themselves and their families in the event a disability interrupts earning, or a premature death occurs during the term of a loan.*

Vehicle Loans

We do so much more than offer competitive rates — we also help you negotiate the best possible price.

Mortgage Loan

Explore mortgage loan options that suit your budget and needs.

Personal Loans

Unlike your credit card, a personal loan gives you the comfort of knowing when your loan will be paid off.

Disclosures

Credit Life and Credit Disability Insurance, underwritten by CMFG Life Insurance Company, is optional to purchase and will not affect your application for credit or the terms of any credit agreement required to obtain a loan. Certain eligibility requirements, conditions, and exclusions may apply. Please contact your loan representative or refer to the Group Policy for a full explanation of the terms. Base Policy Nos. CI-MP-POL, CI-SP-POL, B3a-830-0996, B3a-800-0695, B3a-800-0288, CI-MP-CE-POL; CI-MP-OE-CC-POL; CI-MP-OE-POL; B3a-800-0992.

URW Debt Protection is optional and will not affect your application for credit or the terms of any credit agreement required to obtain a loan. Certain eligibility requirements, conditions, and exclusions may apply. Please contact your loan representative or refer to the contract for a full explanation of the terms. You will receive the contract before you are required to pay for URW Debt Protection. You may cancel the protection at any time. If you cancel protection within 30 days, you will receive a full refund of any fee paid.

TruStage™ is the marketing name for TruStage Financial Group, Inc., its subsidiaries and affiliates.