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- What is Electronic BillPayer?
Electronic BillPayer is the most convenient service to be introduced since ATM's. As a subscriber, you can pay most any bill by Internet or from any touchtone phone (NOT AVAILABLE WITH SINGLE LOGIN) 24 hours a day 7 days a week.
- How do I get started?
The first thing you'll need to do is organize all of the information about any individual, family member, friend, business, payee or professional who generates an invoice for products or services that you want to pay through BillPayer. Gather together the names, billing addresses and your account number with the company or individual (phone numbers are appreciated if available). Next, submit your enrollment request to your Financial Institution for processing. Depending on the individual setup of your Financial Institution, you may have the ability to enroll online or you may be required to complete a paper enrollment form.
- How soon can I start making payments?
If you are able to enroll online, you may begin using the system as soon as the Financial Institutions administrator approves your enrollment. If the Financial Institution is processing a paper enrollment, the administrator will determine accessibility when he/she approves enrollment request, at which time, an email confirmation may be sent. If a welcome letter is sent, it will take approximately 2 weeks for a confirmation in the mail. Your welcome letter will contain important information you will need to begin using the BillPayer program.
- Is there anyone I cannot pay through BillPayer?
You may pay almost any payee you wish. There are several restrictions: 1) The merchant must be located in the United States; 2) Payments may not be remitted to tax authorities or government and collection agencies; 3) Payments may not be remitted to security companies such as Ameritrade for stock purchases or trade taxing authorities and 4) Court directed payments are unauthorized (Alimony, child support, or other legal debts). Don't forget you can use this system to send payments to your son/daughter in college, pay your local orthodontist, credit cards, charitable donations, etc. A payee is defined as anybody (company or individual) to whom you want to send money.
- Should the processing date I give be the date the payment is actually due?
No. You need to allow a minimum of five (5) business days for payments to reach your payee. Depending on the payee, you may need to allow additional days due to the distance the payment will travel. Remember, although you can schedule a payment at any time, payments are actually sent to payees only on business days. NOTE: Clients in *Mountain Time zones should allow 7 business days, Pacific Time zone, 8 business days.
- How far in advance can I schedule a payment?
There isn't a 'limit' set in the system, however, it is recommended you not encourage 'future dated' payments beyond one (1) year. Users tend to 'forget' they have done this and it often times has a negative impact on their BillPayer account.
- How soon are funds actually taken out of my account?
BillPayer payments are debited from your account on the processing date you requested. There is no float.
- What happens if I don't have enough money in my account to cover a BillPayer payment?
If funds are not available on the requested processing date, your BillPayer payment will be canceled and a fee may be charged to your account.
- What is the difference between a variable/single BillPayer payment and a recurring payment?
A variable/single BillPayer payment is a one-time payment such as your telephone bill where the amount fluctuates each time. Or perhaps it is a payment you do not make regularly such as a florist you use only occasionally.
A recurring payment is one made regularly for the same dollar amount, on the same day each month such as your car or mortgage payment. You need only to set up a recurring payment once in the system and access the system only when the payment is to be changed or canceled. Otherwise, your recurring payments will be made automatically.
- How are my payments delivered and how can I ensure that my payee receives my payment by the due date?
You may schedule payments to be initiated on the day you enter the information, on a future date or on the same date each month. Although you can enter payment information 24 hours a day 7 days a week, payments can only be initiated on business days.
After funds are withdrawn from your account, we may remit your payments by electronic funds transfer, or if the payee does not accept electronic payments, by mailing a check drawn on an account we maintain for this purpose, or by some other appropriate means. Because of the time it takes to remit your payment to the payee, they will not receive payment on the processing date (the date you instructed us to deduct the funds from your account). Therefore, in order to provide sufficient time for payments to be received by your payee, the processing date should be a minimum of five (5) business days before the bill's actual due date. Additional days must be added to this time frame if the payment is traveling outside of a 4 state radius. NOTE: Clients in *Mountain Time zones should allow 7 business days, Pacific Time zone, 8 business days.
- Why does it take five business days and sometimes more for payments? (*Mountain Time zones, 7 business days, Pacific Time zones, 8 business days)
Although a number of your payees accept payments electronically, many do not. For those that do not accept electronic payments, we must send a check to that payee through the U.S. mail. Once the payee receives the check it may also take a day or so for the payee to process the check and post it to your account. Even for electronic payments, it may take two or three days for your account to be posted. Holidays must also be taken into consideration.
- How close to the original payment date can I change or cancel a BillPayer payment?
You can change or delete a BillPayer payment up until your Financial Institutions specified cutoff. This will either be 2 pm ET, 3 pm ET or 4 p.m. ET. This should be specified in your disclosure and welcome letter.
- What should I do if a payee has not posted my payment?
First, be sure to allow a minimum of five (5) business days for a payee to receive your payment. CONTACT YOUR PAYEE. If a payee does not post your payment within ten (10) business days of the date you requested the payment to be processed, simply dial the
BillPayer system and press "0" for subscriber services. We will follow up on the payment and get back to you within 24 to 48 hours. *NOTE - Clients in Mountain Time zones must allow 7 business days, Pacific Time zones, 8 business days.
- How do I add more payees?
You may use the "SET UP ACCOUNTS AND PAYEES" button online.
PHONE USERS ONLY - can call their Financial Institution directly or call subscriber services and we can take this information from you directly. It is recommended, however, if you have more than 3 payees to add, you submit your request in writing to your Financial Institution. Be sure to include your name, user ID and detail on each payee you wish to pay.
- What do I do with the payment coupon book for stub?
These are no longer necessary items. You are welcome to just file them away.
- How can I prove payments and transfers were made?
Each time you enter a payment you are given a transaction number so you can be sure we received your request. In addition, payments will appear on your monthly statement. Or, you may go online for a list of your history or call the BillPayer system to hear a listing of your most recent transactions.
- How do I pay for my BillPayer service?
The monthly subscriber fee will be automatically withdrawn from the account you designate for
BillPaying on the anniversary date of your initial sign up. Your anniversary date will be included in the Welcome letter.
- How can I cancel my BillPayer service?
To make sure no payments are missed or duplicated you will first need to delete any pending scheduled payments. Then contact your Financial Institution and they will be happy to take your request.
- What if I have a question and want to talk to a real person?
At any time while using the BillPayer service, you can reach a subscriber service representative by pressing "0". Subscriber Service's hours are 7:30 a.m. to 5:30 p.m. Monday through Friday, EST. If calling outside of these hours, simply leave us a message and we'll call you back on the next business day. We are closed on Federal Holidays. (Hours may vary depending on your program set up, extended hours are offered, however, not free to the Institution. Check with your program administrator to verify if you have this service.)
- How can I be sure no one else can access my
BillPaying service?
You will access the system by entering the USER ID and PIN. Only individuals with this information can access your account. Be certain not to release this information to anyone you do not want to fully authorize as a user on your account. SAFE GUARD! SAFE GUARD! If for any reason you believe this information has been compromised, please contact your Financial Institution or change your PIN immediately.
- How secure is the BillPayer process?
When a subscriber comes to the BillPayer site a secure connection is established that prevents any outside parties from viewing transaction information. Any data that is transferred between locations is also made over secure connections utilizing data encryption, and all account information is kept behind a firewall to prevent any outside access.
- If I currently have an automatic debit for a bill coming out of my checking account, should I cancel this debit and use my new BillPayer program?
It is recommended that you NOT cancel any auto debit UNLESS your new BillPayer program has the ability to electronically remit this payment to your payee. To determine if your payee is electronic with your new BillPayer program, simply call the service and this information will be provided to you. Payees who have their own debit program will often times not ALLOW 3rd party processors to remit payments to them. Our main concern is that your bill be paid in a timely manner and safely. Some typical payees are, Insurance companies, Utility companies and Mortgage companies. Some other considerations….auto debits come out of your account on your 'due' date, therefore, you have the advantage of the float until then. With the BillPayer program, your payment will be deducted from your account on the 'process date', which should always be a minimum of 5 business days BEFORE your due date.
- Does the BillPayer system offer a payment guarantee?
No. Unfortunately, we do not offer a payment guarantee. Once the payment is remitted, we are unable to control the posting cycle. We do, however, provide support for BillPayer issues. In most cases, we are able to successfully have late charges and credit standings corrected for the end user. In the event iPAY is at fault, a manager at iPAY will evaluate the case and approve an adjustment to the end user.
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